Frequently Asked Questions
Do I need an eye exam every year?
An annual eye and vision exam are an important part of preventative health care. Many eye and vision problems can occur without you ever noticing any symptoms until it is too late. Early diagnosis and treatment of eye and vision problems can help prevent vision loss.
How long does an eye appointment usually take?
You should allow about 45 minutes to an hour for your appointment, this will allow enough time to fill out paperwork, verify insurance, for the eye doctor to check your eyes, and to order contacts and glasses.
What should I bring to my appointment?
Bring both your vision and medical insurance cards (if you have both), an insurance referral from your primary care doctor if necessary, a list of your current medications, a current pair of glasses or the last prescription, your current contact lens prescription or the contact lens boxes.
Will my pupils be dilated?
Your optometrist may need to dilate your pupils to look at your retinas better to screen for eye diseases. This involves putting drops in the eyes that will make your vision blurry and sensitive to the light. Everything will return to normal within 2-4 hours. For some patients, this may take longer than 4 hours. We recommend this at least once a year with your annual exam. Your optometrist might recommend this more often depending on your eye and medical conditions.
Does your office accept walk-ins for an eye exam?
Our office staff and optometrists will try to accommodate you if you do not have an appointment. However, your wait may be long depending on our schedule that day. We will give priority to patients with appointments.
I have an eye emergency, what should I do?
If you are experiencing an eye emergency, please call our office immediately and we will accommodate you in a timely manner. If it's after our office hours, press option 1 to be connected to Dr. Tina Kelly or call 911 if she cannot be reached.
Is there a separate charge for a contact lens exam?
Yes, there is a separate charge for your contact lens evaluation, and the amount varies depending on the type of contact lenses that you wear. The eye doctors at Nova Eye Care Center will perform several tests to evaluate your tear film, the size and shape of your eyes to find the perfect fit for contact lenses, as well as determining the prescription of the contact lenses. Because the lenses rest on the surface of your eyes instead of several millimeters in front of them like a pair of glasses, the prescription is often slightly different than your glasses prescription. This charge also includes a free trial contact lens for you to test, insertion and removal training if needed and follow-up appointments for contact lens adjustments as needed for up to 3 months.
Do I need an appointment to purchase glasses?
No, you can stop by any time during our office hours.
How can I order contact lenses?
You can order contact lenses online here on our website anytime or call our office to place the order.